![]() ![]() Check your Outlook version in the Outlook menu under About Outlook.The Teams Meeting button should appear in the Outlook for Mac ribbon if Outlook is running Production Build 16.20 and later. If you do not see the button right away, try restarting your computer. When it opened again, the look of the toolbar will be slightly different and you should see the Teams Meeting button in Calendar invitations. Log in to Office 365 with your and IdentiKey password. ![]() Open the Outlook main menu and select Activate Office.Please make sure you understand all these instructions before clicking Remove again. When you click the Remove button, a caution will appear with a list of instructions that you need to follow completely in order to successfully install the Office 365 version.Select the Microsoft Office - Remove Volume License installer.If you're a DDS customer, open the Mac Self Service software catalog.Non-DDS supported customers need to check and upgrade their Outlook software. To fix, DDS customers can run an uninstall script to remove the volume license and activate an Office 365 instance. Resolution: This issue is due to your computer either running old software or a volume license version of Office 2019 for Mac, rather than the Office 365 version.Issue: Outlook for Mac users may not see a Teams Meeting button in your Outlook new meeting toolbar.Workaround: Until this issue is resolved, we recommend setting your status to Do not disturb to prevent calls from ringing during a meeting or class.The vendor has been engaged to address this issue. Issue: Incoming Teams calls are not affected by notification settings and will ring during a meeting or other event on your calendar.For the request, collect debug logs, and provide the error code that's displayed on the Teams sign-in screen.Calls not affected by notification settings If none of these steps help to resolve the Teams sign-in issue, create a support request. To do this, right-click the Teams installer file, and select Run as administrator. If possible, reinstall Teams as an administrator. Browse to the %appdata%\Microsoft folder on the user's computer, and delete the Teams folder.If the error persists, reinstall Teams as follows: If the sign-in error occurs only in the Teams web client, see Microsoft Teams is stuck in a login loop for resolutions that are specific to the user's preferred browser. For more information, see Conditional Access policies for Teams.ĠxCAA70004 or 0xCAA70007, or if the sign-in issue also occurs in other Office applications: See Connection issues in sign-in after update to Office 2016 build. This error occurs if an issue affects conditional access. This is necessary to enable communication to the IP addresses and ports that are required for Teams calls.įor information about endpoints that users should be able to reach if they're using Teams in Microsoft 365 plans, government environments, or other clouds, see Microsoft 365 URLs and IP address ranges. Then, use the Network assessment tool to verify that the network and network elements between the user location and the Microsoft network are configured correctly. Make sure that the user has Internet access. If the code isn't listed here, see Why am I having trouble signing in to Microsoft Teams? If the code is listed here, follow the provided guidance to fix the error. If you use a federated sign-in provider such as Active Directory Federation Services (AD FS), verify the AD FS sign-in configuration by using the Microsoft 365 Single Sign-on Test in the Microsoft Remote Connectivity Analyzer.Ĭheck the error code on the Teams sign-in screen. If you still see an error when you try to sign in to Teams, go to step 3. However, if you find that the app is missing the latest update, follow the instructions to install it, and try again to sign in. The desktop app is configured to update automatically. Select the Settings and more menu next to the user's profile picture at the top right of the Teams window, and then select Check for updates. If the diagnostic doesn't detect an issue, check whether the user's Teams client is running the latest update. If the diagnostic detects an issue that affects the instance of Teams on the tenant, follow the provided solution to fix the issue. If you want to perform the checks and fix the issue manually, follow these steps: Resolve the issue with SaRA Fix the issue manually ![]()
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